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Tag Archives: customer service
It’s Time To Demand Excellence
The money I spend on things represents an exchange of excellence. It represents the fruits of my best efforts exchanged with the fruits of my employer’s best efforts. As such, when I purchase something, I expect the fruits of the … Continue reading
Posted in Ramblings
Tagged culture, customer service, damage, defect, effort, excellence, exchange, facebook, flaw, Google+, merchandise, money, new media, quality, social media, warranty
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The Final Chapter of AT&T vs. Me
This is the final installment of the AT&T saga.I called to terminate the service on the air card today. The initial customer service rep was very courteous and understanding, but the call had to be transferred to another department in … Continue reading
Posted in Life (mainly mine)
Tagged air card, AT&T, credit approval, customer service, fee, responsibility, service, terminate, waive
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